Lesson Summary

In this lesson you have learned how to investigate a typical call about billing. You have learned how to:

• Identify the common problems with each form of payment
• Research payments and billing in Seagull
• Provide accurate information to the insured

To test your knowledge on this topic, click Assessment on the far left column to take the lesson assessment.

IMPORTANT: If score less than 80%, you will need to re-take this lesson before you continue to the next lesson.